About us
Who We Are
Ivy Care is a Leading Quality Home Care Provider in England
When things get too much to manage, we’re here to step in with expert, compassionate care in your home. Our truly personalised care and support celebrate and reflect individuality, building independence and confidence. We aim to transform the quality of life for the adults we support. With our help, you can carry on living in the home and community you love. We are regulated and audited by The Care Quality Commission of the Department of Health and Social Care of the United Kingdom. Ivy Care aims to deliver exceptional quality care with the greatest compassion and respect.
Ivy Care Mission is Simple
Our Mission and Values
We are committed to providing you with the personalised, enabling care and support that we would choose for our own families.
- Making time to get to know you, and creating care plans that are a perfect fit for your physical, emotional and social needs and goals.
- Recognising and valuing your capabilities and building on them to improve your independence and self-esteem.
- Finding creative solutions to your challenges, enhancing your quality of life.
- Working in partnership with you, your family and healthcare professionals.
- Investing in our people to bring you skilled care workers, you can have confidence in.
- Ensuring you’re supported by constant, reassuringly familiar faces selected for you with your needs and your lifestyle in mind.
- Earning your trust and delivering a consistently reliable service.
- Working to the highest quality standards and making regular checks to ensure you have an excellent care experience.
To help us fulfil our mission we embrace a set of core values that are the building blocks for everything we do.
We are:
STRAIGHT FORWARD
We have honest conversations about real issues in order to make a difference. We keep things simple, easy to understand.
ACCOUNTABLE
HONEST
RELIABLE
We keep our promises by doing what we said we’d do.
RESPECTFUL
It's our people that really set Ivy Care apart.
Our People
COMPASSIONATE
We only select care workers who are warm, kind, patient and will show you the level of care would give their own family.
RESPECTFUL
Our staff are trained to respect you, your home, lifestyle and choices. You will never feel compromised or judged.
DIVERSE
Our workforce is as richly diverse as our customer base so we can match you with care workers who instinctively understand your culture and lifestyle.
HIGHLY TRAINED
Nationally recognised Care Certificate and extensive specialist training means our team are highly skilled to support you with varied health conditions.
THOROUGHLY VETTED
Choosing a care provider is a big decision.
Why Choose Ivy Care
To help you with this we’ve outlined some of the reasons we think Ivy Care is great choice.
- Our person-centred approach that focuses on your individual needs, goals and preferences.
- Our enabling style that respects and extends your capabilities.
- Our emphasis on partnership – you’ll be involved in designing your care every step of the way.
- We offer you true choice and control – your care is directed by you.
- Exceptionally responsive services driven by the latest home care technology.
- 24-hour emergency telephone support for complete peace of mind.
- Highly skilled, well trained care professionals who you can have complete confidence in.
- Our unwavering focus on quality and client satisfaction.
We’re an established and trusted provider with more than 20 years’ experience – we know what works and what doesn’t and have refined our approach with our clients’ feedback.
What our clients say about us
Our Testimonials
